We only ship with DHL & UPS who are known to have very accurate tracking information. If the tracking shows that the order has arrived but you haven't received it, check with your neighbours, building concierge, or any place that the courier may have left it.
If you still cannot find your parcel, contact the courier with the tracking information provided. We do not offer refunds where the tracking information shows that the parcel has arrived.
With the outbreak of COVID-19, our couriers and shipping partners are taking serious measures to ensure that all packages are safe to be received by our customers. We are happy to say orders are shipping on time. We will keep you update if this changes.
All items are fulfilled from our rullus warehouses across the USA as soon as we get your order. They will be safely packed and packaged to ensure your items are delivered in pristine condition. To ensure the best delivery service, we ship using the top carriers (DHL, UPS, FedEx, USPS)
For customers in the United States, we offer 2 shipping options with varying delivery times:
For customers that do not live in the United States, we offer Standard International Shipping. We are working hard to improve our international rates, and expedited options will be available in the future!
Our policy is simple and clear so that your decision making process is as easy as possible. All rullus products are quality checked before being sent and are shipped only with reliable and well known couriers such as DHL & UPS.
If you receive your parcel and the product is damaged, please contact us at firstname.lastname@example.org and we'll be happy to provide a full refund. To be eligible, the customer must report the damaged goods on the same day that the parcel arrives otherwise a refund won't be accepted. The parcel arrival date will be determined from the tracking information.
If you are unhappy with your rullus product and would like to return it, please contact us and let us know why you are unhappy. We love to hear your feedback and are continuously looking to improve our product and service.
We are happy to provide 1 replacement for each product you have purchased from rullus, if they are damaged. All we ask is that you cover the cost of shipping ($4.50 for domestic shipping).
The product must be in its original packaging including all content in perfect re-sellable condition to be returned for a refund. If the packaging is opened, there will be a restocking fee of $5 for the case & screen protector, and $7.50 for the wallet. This will be deducted from your refunded amount.
Screen Protectors cannot be returned if it has been used, if the packaging has been opened, restocking fees will apply.
Once we have all the information provided along with photos to demonstrate the above conditions are met, we will further assist you with the next step to this return process.
We strongly recommend choosing a mailing service with a tracking option for the return package. If the package does not reach us safely, we are unable to issue any refund. We are not liable for lost or stolen package during this return transit.
Once we have received your package and our quality assurance team has verified the contents meet the conditions above, we will contact you and offer you the option of either a refund or an exchange.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
If you're unhappy with your product, we'll gladly issue you a refund within 14 days. Just send an email to firstname.lastname@example.org with your order number and tell us why you are unhappy with your rullus product. We value your feedback and promise to make this process as quick and hassle-free as possible.
You can contact us directly through email on email@example.com. We will get back to you in the same day. You can also always message us on social media.