Free shipping on all US orders over $20+
+ Lifetime Warranty.

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My order hasn't arrived, what should I do?

We only ship with DHL & UPS who are known to have very accurate tracking information. If the tracking shows that the order has arrived but you haven't received it, check with your neighbours, building concierge, or any place that the courier may have left it.

If you still cannot find your parcel, contact the courier with the tracking information provided. We do not offer refunds where the tracking information shows that the parcel has arrived.

Is rullus still operating as usual?

With the outbreak of COVID-19, our couriers and shipping partners are taking serious measures to ensure that all packages are safe to be received by our customers. We are happy to say orders are shipping on time. We will keep you update if this changes.

How long does shipping take?

All items are fulfilled from our rullus warehouses across the USA as soon as we get your order. They will be safely packed and packaged to ensure your items are delivered in pristine condition. To ensure the best delivery service, we ship using the top carriers (DHL, UPS, FedEx, USPS)

For customers in the United States, we offer 2 shipping options with varying delivery times:

  • Express Shipping (3-4 business days)
  • 1st Class Shipping (1-2 business days)

For customers that do not live in the United States, we offer Standard International Shipping. We are working hard to improve our international rates, and expedited options will be available in the future!

  • Standard International Shipping (9-12 business days)
What's the return policy?

Our policy is simple and clear so that your decision making process is as easy as possible. All rullus products are quality checked before being sent and are shipped only with reliable and well known couriers such as DHL & UPS.

  • Shipping and handling charges are non-refundable both ways.
  • Replacement products cannot be returned for a refund.
  • Return shipping costs will not be covered.

If you receive your parcel and the product is damaged, please contact us at support@rullus.com and we'll be happy to provide a full refund. To be eligible, the customer must report the damaged goods on the same day that the parcel arrives otherwise a refund won't be accepted. The parcel arrival date will be determined from the tracking information.

If you are unhappy with your rullus product and would like to return it, please contact us and let us know why you are unhappy. We love to hear your feedback and are continuously looking to improve our product and service.

We are happy to provide 1 replacement for each product you have purchased from rullus, if they are damaged. All we ask is that you cover the cost of shipping ($4.50 for domestic shipping).

The product must be in its original packaging including all content in perfect re-sellable condition to be returned for a refund. If the packaging is opened, there will be a restocking fee of $5 for the case & screen protector, and $7.50 for the wallet. This will be deducted from your refunded amount.

Screen Protectors cannot be returned if it has been used, if the packaging has been opened, restocking fees will apply.

Once we have all the information provided along with photos to demonstrate the above conditions are met, we will further assist you with the next step to this return process.

We strongly recommend choosing a mailing service with a tracking option for the return package. If the package does not reach us safely, we are unable to issue any refund. We are not liable for lost or stolen package during this return transit.

Once we have received your package and our quality assurance team has verified the contents meet the conditions above, we will contact you and offer you the option of either a refund or an exchange.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@rullus.com.

How do I return an order?

If you're unhappy with your product, we'll gladly issue you a refund within 14 days. Just send an email to support@rullus.com with your order number and tell us why you are unhappy with your rullus product. We value your feedback and promise to make this process as quick and hassle-free as possible.

How do I contact you

You can contact us directly through email on support@rullus.com. We will get back to you in the same day. You can also always message us on social media.

Where do you ship from?
For orders from the US and Canada, we have local centres where we ship from which takes 1-4 days depending on the service you choose. International orders come from our overseas centres which take 7-14 days to arrive.
What will I receive with my order?
The rullus wallet, a spare rubber band, and a manual to get you rocking, all inside a secure aluminium case. The essentials.
When would I use this wallet?
We designed the wallet for every day use whether in a professional or casual setting. Whether you're in a suit at work and want to keep your pockets slim, or at the bar and want a way to carry just the cards you need, rullus wallet is right for everyone.
What if I use more than 5 cards?
But do you? If you look back on the last 7 days, how many cards did you use? We believe in a simpler lifestyle where you only carry what you use everyday. This allows for more space to focus on what matters.
Why use a metal wallet and not a leather wallet?
If you enjoy carrying 7 credit cards, 2 gym cards, 5 loyalty cards & $200 in bills, then the traditional leather wallet is for you. The rullus wallet is suited for those that keep it simple and know what they want. Our wallet won't add bulk to your outfit, is much quicker to use, looks sleeker and will last forever.
How is it made?
We use space-grade aluminium, anodised to make it scratch & corrosion resistant. The two plates of aluminium are clasped by a premium rubber to give you the flexibility to hold up to 5 cards.
How thin really is it?
The rullus wallet is the slimmest wallet ever made at 0.15" thin. Enjoy more pocket space and carry money in the lightest way possible.
What does it feel like?
The texture mimics that of the Macbook's surface. Incredibly smooth & ergonomically shaped to feel sublime in the hand. You'll never feel anything like this again.
What's the warranty?
All rullus products are made and tested to last forever, which is why we offer a lifetime warranty. If at any point your rullus wallet is damaged, we will happily provide a refund or replacement.
Where do you ship from?
For orders from the US and Canada, we have local centres where we ship from which takes 1-4 days depending on the service you choose. International orders come from our overseas centres which take 7-14 days to arrive.
Who is this case designed for?
The rullus case was made for people who want to protect their iPhone without compromising the original look and feel that they fell in love with. We also have some really cool colors so you can customise your device.
Would a case that thin offer my iPhone much protection?
Our cases are designed to offer everyday protection from bumps, scratches, dust, and dirt. If you want full worry-proof protection then get the rullus glass screen protector with your case. It will feel like holding your naked iPhone but you have 360° protection.
What material do you use to make the case?
Our thin phone case is made of polypropylene (PP), a really durable plastic that adds extra grip.
Does the case protect the camera?
Yes. All of our cases feature a raised lip around the lenses to keep them safe from scratches, dings and surfaces when laid down.
Can I still charge my iPhone wirelessly?
Yes. Our cases have been tested to work perfectly with wireless charging pads.
What's the warranty?
We make our products to last forever which is why anything from rullus comes with a lifetime warranty. See our FAQ page for more.
Where do you ship from?
For orders from the US and Canada, we have local centres where we ship from which takes 1-4 days depending on the service you choose. International orders come from our overseas centres which take 7-14 days to arrive.
Does the rullus glass work with other cases?
rullus glass has been tested for perfect functionality with the rullus case. Due to there being many cases out there we can't guarantee rullus glass's functionality with every other case. If your current case has curved edges covering the front of the phone, the curved edge of rullus glass may not be a perfect fit.
Does the screen protector work with 3D Touch?
Yes, you lose no 3D touch functionality with rullus glass
How protective is rullus glass?
We use reinforced 9H rated tempered glass, tested rigorously for scratch resistance. rullus glass is precision engineered to fit seamlessly across your screen, to deliver corner-to-corner protection without any bulk. It's the ultimate upgrade. You also get lifetime warranty, see our FAQ page for more info.
What is rullus glass made out of?
Our screen protectors are made from a high-quality 9H rated tempered glass. It's unbelievably scratch-proof.
How thick is rullus glass?
The rullus glass screen protector is just over 0.1" thick. We've tested many variants of thickness and this is the optimum blend of functionality, protection and visual clarity.
Before reaching out, please double check our FAQs as your question may already be answered there.
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